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12 Rules of Modern Account Management

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12:00 PM | 27 August 2015
by Aaron Cole
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12 rules of modern account management from my experience working in the creative industries and as a founding partner at Semaphore London.

A homage to David Ogilvy.

1. Don’t be a passenger – have a point of view

2. Create the environment in which ‘great’ creative work can be made

3. Understand your client's business, its customers and how they make money

4. Set the standards - be organised, on time and energised

5. Be honest and direct

6. Challenge everyone and everything - no-one has the answers or can predict the future

7. Don’t blindly follow strategists, especially if all they have is a Venn diagram

8. Don’t pander to creative work without ideas – social media is not an idea

9. Own the meeting – all of it. The conversation, agenda, IT, content and outcomes

10. Don’t be ‘best‘ friends with the clients no matter how hot, good or nice they are – they won’t like you when you have to negotiate fees

11. Remember the effort ratio 75% internal / 25% external – clients can only buy what you serve up

12. If you have to wear a suit to a corporate meeting, don’t wear any pants – Fuck 'em

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